On August 30th 2019, at approximately 10:56 AM PDT Azuqua received reports from some customers of API endpoint failures.
Upon investigation, Azuqua determined that a cache store linked to Flow executions had become unavailable at 10:34 AM PDT due to an underlying infrastructure failure. This prevented Flows from executing for the duration of the incident.
At approximately 11:02 AM PDT the store became available again as the issue with the third party was fully resolved and the service was fully restored automatically.
Okta is implementing additional monitoring and alerting to further enhance detection of similar errors in the future. We are also implementing an automatic failover of this cache so that in case of a future issue such as this, the failover happens automatically and causes minor to no disruption.